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Goddess Healing Room - Privacy Policy

1. Introduction

Global Goddess Network, LLC, and Goddess Healing Room (operating as a separate business under the ownership of Wendy Coon, LMT) are committed to protecting your privacy. Although these are separate businesses, this Privacy Policy applies to both entities as they share the same address and offer services that may involve joint communication and data processing. The policy outlines how we collect, use, and safeguard your personal information when you engage with our services, including email communications, SMS messages, appointment reminders, and event notifications.

2. Information We Collect

We may collect the following personal information:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Demographic Information: Age, gender, and preferences related to our services.

  • Usage Data: Information on how you interact with our emails, SMS messages, and website.

  • Appointment Details: Dates, times, and types of services scheduled.

3. How We Collect Information

We collect personal information through:

  • Direct Interactions: When you subscribe to our newsletters, register for events, book appointments, or contact us directly.

  • Automated Technologies: Through cookies and similar tracking technologies on our website.

  • Third Parties: From service providers that assist us in operating our services.

4. Use of Personal Information

We use your personal information to:

  • Provide Services: Deliver emails, SMS messages, appointment reminders, and event notifications.

  • Personalize Experience: Tailor content and offerings to your interests.

  • Communicate: Send updates, promotional materials, and respond to inquiries.

  • Improve Services: Analyze usage to enhance our offerings.

  • Compliance: Adhere to legal obligations, regional regulations, and Twilio's Messaging Policy.

We adhere to Twilio's Messaging Policy by ensuring that SMS communications are sent only to individuals who have explicitly opted in to receive them. Consent records are maintained for auditing purposes.

5. Sharing of Personal Information

We do not sell your personal information. We may share your data with:

  • Service Providers: Third parties, including Twilio, that assist in delivering our services (e.g., email and SMS platforms). These platforms are contractually obligated to secure your data and limit its use.

  • Legal Obligations: When required by law or to protect our rights.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes ensuring that our third-party service providers, such as Twilio, meet stringent data protection and security standards.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Message consent records and interaction logs may be retained for auditing purposes.

8. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request correction of any inaccurate or incomplete data.

  • Deletion: Request deletion of your personal information, subject to legal constraints.

  • Opt-Out: Unsubscribe from marketing communications by following the instructions in the message or contacting us directly. Additionally, you may revoke SMS consent at any time by replying "STOP" to any message. This will immediately halt further SMS communications.

9. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16.

10. Cookie Policy

We use cookies and similar technologies on our website to improve user experience, analyze traffic, and tailor content. You can manage or disable cookies through your browser settings. For more information, please refer to our Cookie Policy.

11. Data Breach Notification

In the event of a data breach that may impact your personal information, we will notify you promptly in accordance with applicable legal requirements.

12. Cross-Border Transfers

If your personal information is transferred or stored outside your country of residence, we ensure that appropriate safeguards are in place to protect your data in compliance with applicable regulations.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes through our services or other communication channels.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Compliance with Twilio's Messaging Policy

To comply with Twilio's Messaging Policy, we ensure that:

  • Consent: We obtain explicit consent ("opt-in") from individuals before sending SMS messages. Consent records are securely retained for auditing purposes.

  • Opt-Out: Recipients can easily revoke consent ("opt-out") by replying "STOP" to any SMS message or following instructions provided in each message.

  • Identification: Our messages clearly identify us as the sender.

  • Content: We adhere to content guidelines, avoiding prohibited content as specified by Twilio.

  • Regional Regulations: We comply with all relevant regional and international regulations governing messaging practices.

By adhering to these practices, we respect your privacy and comply with applicable regulations and industry standards.